Question 1

What is in the box

Accepted Answer

1 x Charger box with country specific plug
 1 x left grip assembly
 1 x Right grip assembly
 1 x Paper instruction manual
 1 x M2 allen key
 2 x M2 grub screws
 1 x M3 allen key

Question 2

How fast will it go?

Accepted Answer

The maximum speed is 25kmh/15.5mph when in mode #3

Question 3

How far can I go on a single charge?

Accepted Answer

Up to   25km/15.5miles* (*depending on riding conditions and riding style) {25km   was reached in lab conditions, in a climate controlled environment with a   statict load applied}

Question 4

What kind of tyres are on it?

Accepted Answer

Puncture proof   rubber tyre. Never worry about getting a flat again!

Question 5

Has it got different speed settings?

Accepted Answer

Yes indeed, there   are 3 speed settings. You can select your speed setting by double tapping the   power button. The setting number will be visible on the screen.01 = Walking speed 6kmh/3.7mph, 02 =   18kmh/11.2mph, 03 = Max speed 25kmh/15.5mph

Question 6

Has it got suspension?

Accepted Answer

Not in the   traditional sense but The YES incorporates our custom Flexxpress technology   which comprises a floating wooden deck which helps cushion bumps in   the road as it flexes under load. The EVA grips also dampen shocks which   would pass through the wrists with standard grips.

Question 7

What type of wood is the deck made of?

Accepted Answer

Laminated maple,   like a skateboard

Question 8

What is the frame made of?

Accepted Answer

Tubular steel

Question 9

Do the lights stay on permanently?

Accepted Answer

You can turn the   lights on by pressing the power button once after the scooter is turned on,   press it once again to turn them off

Question 10

Can I change the speed from kilometers to miles?

Accepted Answer

Yes, press the   power button 3 times to swap from KM to miles or vice versa.

Question 11

Is the battery removable?

Accepted Answer

No, I'm afraid not

Question 12

Can it fold?

Accepted Answer

Yes it can

Question 13

Do you sell replacement cream tires

Accepted Answer

No, the tires are   not currently available. We advise going to a local scooter seller who may   offer replacement tires if you want to change them.

Question 14

What happens if I go up a hill steeper than 14% (8 degrees)?

Accepted Answer

You will notice   that the speed may reduce and on steeper inclines the scooter may come to a   stop. You can help the scooter on these inclines by using 1 foot to kick   along as you would on a standard push scooter

Question 15

Can I bring it on an aeroplane

Accepted Answer

No, the battery  cannot be removed so it cannot be taken on a plane

Question 16

What brakes does it have?

Accepted Answer

The YES includes   a handlebar mounted electronic brake which applies braking force to the front   wheel. there is also a rear foot brake which can be applied by standing on   the rear fender. When you stand on the rear foot brake, the electronic brake   on the front wheel will also engage, so for ultime control we recommend using both brakes in tandon.

Question 17

Is it front wheel or rear wheel drive?

Accepted Answer

Front wheel drive   for more control on slippy surfaces

Question 18

Can I adjust the flex in the deck?

Accepted Answer

No, currently we   do not offer different hardness in the bushing

Question 19

Is the handlebar height adjustable

Accepted Answer

No, It is a 1   size fits most height

Question 20

Can I adjust the light brightness or angle

Accepted Answer

No, the light   brightness and angle is fixed

Question 21

What are the 2 screws on the front of the stem for?

Accepted Answer

These are   standard bike accessory mounting holes for items like a lock, water bottle   rack etc for you to choose and use as you wish.

Question 22

What are the 2 screws on the frame near the deck for?

Accepted Answer

These are for our   custom design deck storage accessory - see on our website for availability

Question 23

Is the wood sourced from a sustainably forest

Accepted Answer

unknown currently

Question 24

How waterproof is the scooter?

Accepted Answer

The YES is IPX4   rated. An IPX4 designated product will be protected against moisture,   condensation, and exposure to the elements such as rain. Weatherproof means   the light has been tested to resist splashing water on all sides. The test   duration is five minutes, with 10 liters of water splashing the scooter per   minute.

Question 25

If my friend and I weigh less than 100kg combined, will this affect the performance

Accepted Answer

The scooter is   for 1 person only, please do not ride in tandom as you may be breaking local   laws

Question 26

Will a standard grip fit the scooter

Accepted Answer

the handlebar is   a 22mm bar and will suit most off shelf grips

Question 27

I want to change the hand grips, how can I remove the current grips?

Accepted Answer

If removing the   grips, it is best to do so when attached to the scooter so you can get a good   grip on parts as you will need to pull them off. First pull out the rubber   end cap, then the first rubber ring, the foam grip may be harder to pull off   but can be cut off if you are not planning on using it again, then remove the   last rubber ring. A new grip designed to fit a 22mm bar will fit .

Question 28

What is the second, lower hook on the handlebar for?

Accepted Answer

This is a hanging   hook for your shopping bag for example. The height can be slightly adjusted   or you can remove it if you do not want it

Question 29

When I carry the scooter the second lower hook is in the way and uncomfortable, can I remove it or it must stay?

Accepted Answer

You can remove   this hook if you wish without affecting the ride performance.

Question 30

I think the tires are on backwards as the arrows on the side of the tire are directing anticlockwise

Accepted Answer

These arrows are   aesthetic only and not indicating the correct direction of the tire.Once the tire thread is pointing forward,   you can be sure the tire is the correctly mounted.

Question 31

How do you control its speed?

Accepted Answer

First set your   max speed setting, of which there are 3 (you can list the mode settings),   then push off and accelerate pushing on the handlebar mounted accelerator and   slow by releasing it or by applying the handlebar or fender brake.

Question 32

Must you travel at least 3.7mph?

Accepted Answer

No, once the   motor is active, you can travel slower than 3.7mph however the ride may   become more unstable and harder to control. The scooter gets more stable with   a little more speed, similar to a bicycle.

Question 33

What’s the slowest it will go?

Accepted Answer

We have not   officially tested it for the slowest speed possible but as mentioned   previously, the slower you go the more unstable and difficult it is to stay   balanced on it. But it will go as slow as 1-2mph through careful application   of the accelerator without cutting off.

Question 34

what’s the process to get it started moving?

Accepted Answer

The scooter needs   to be moving faster than 1.8mph for the motor to turn on, it will not start   from a stopped position. You need to start moving like a ordinary kick   scooter and then apply pressure to the accelerator. If you are in speed mode   1, the speed will be limited to a maximum of 3.7mph. This is considered   walking speed. To stay under 3mph you will have to control the pressure on   the accelerator. If you press it fully and hold it there, it will go to 3.7,   so you must control the inputs on the accelerator.

Question 35

do the wheels turn if you are walk along side or must you carry it if you are not riding?

Accepted Answer

The wheels will   roll freely so there is no need to carry the scooter when you are not using   it. We do recommend turning off the power when not using it. This will help   save the battery and prevent accidental application of the accelerator.

5+ years

7+ years

9+ years

Frequently asked questions