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Find answers to common questions about Yvolution products, orders, shipping, warranties, and more. Get the help you need quickly with our comprehensive FAQ. Frequently asked questions YES Scooter FAQs New Category What is in the box 1 x Charger box with country specific plug 1 x left grip assembly 1 x Right grip assembly 1 x Paper instruction manual 1 x M2 allen key 2 x M2 grub screws 1 x M3 allen key How fast will it go? The maximum speed is 25kmh/15.5mph when in mode #3 How far can I go on a single charge? Up to 25km/15.5miles* (*depending on riding conditions and riding style) {25km was reached in lab conditions, in a climate controlled environment with a statict load applied} What kind of tyres are on it? Puncture proof rubber tyre. Never worry about getting a flat again! Has it got different speed settings? Yes indeed, there are 3 speed settings. You can select your speed setting by double tapping the power button. The setting number will be visible on the screen.01 = Walking speed 6kmh/3.7mph, 02 = 18kmh/11.2mph, 03 = Max speed 25kmh/15.5mph Has it got suspension? Not in the traditional sense but The YES incorporates our custom Flexxpress technology which comprises a floating wooden deck which helps cushion bumps in the road as it flexes under load. The EVA grips also dampen shocks which would pass through the wrists with standard grips. What type of wood is the deck made of? Laminated maple, like a skateboard What is the frame made of? Tubular steel Do the lights stay on permanently? You can turn the lights on by pressing the power button once after the scooter is turned on, press it once again to turn them off Can I change the speed from kilometers to miles? Yes, press the power button 3 times to swap from KM to miles or vice versa. Is the battery removable? No, I'm afraid not Can it fold? Yes it can Do you sell replacement cream tires No, the tires are not currently available. We advise going to a local scooter seller who may offer replacement tires if you want to change them. What happens if I go up a hill steeper than 14% (8 degrees)? You will notice that the speed may reduce and on steeper inclines the scooter may come to a stop. You can help the scooter on these inclines by using 1 foot to kick along as you would on a standard push scooter Can I bring it on an aeroplane No, the battery cannot be removed so it cannot be taken on a plane What brakes does it have? The YES includes a handlebar mounted electronic brake which applies braking force to the front wheel. there is also a rear foot brake which can be applied by standing on the rear fender. When you stand on the rear foot brake, the electronic brake on the front wheel will also engage, so for ultime control we recommend using both brakes in tandon. Is it front wheel or rear wheel drive? Front wheel drive for more control on slippy surfaces Can I adjust the flex in the deck? No, currently we do not offer different hardness in the bushing Is the handlebar height adjustable No, It is a 1 size fits most height Can I adjust the light brightness or angle No, the light brightness and angle is fixed What are the 2 screws on the front of the stem for? These are standard bike accessory mounting holes for items like a lock, water bottle rack etc for you to choose and use as you wish. What are the 2 screws on the frame near the deck for? These are for our custom design deck storage accessory - see on our website for availability Is the wood sourced from a sustainably forest unknown currently How waterproof is the scooter? The YES is IPX4 rated. An IPX4 designated product will be protected against moisture, condensation, and exposure to the elements such as rain. Weatherproof means the light has been tested to resist splashing water on all sides. The test duration is five minutes, with 10 liters of water splashing the scooter per minute. If my friend and I weigh less than 100kg combined, will this affect the performance The scooter is for 1 person only, please do not ride in tandom as you may be breaking local laws Will a standard grip fit the scooter the handlebar is a 22mm bar and will suit most off shelf grips I want to change the hand grips, how can I remove the current grips? If removing the grips, it is best to do so when attached to the scooter so you can get a good grip on parts as you will need to pull them off. First pull out the rubber end cap, then the first rubber ring, the foam grip may be harder to pull off but can be cut off if you are not planning on using it again, then remove the last rubber ring. A new grip designed to fit a 22mm bar will fit . What is the second, lower hook on the handlebar for? This is a hanging hook for your shopping bag for example. The height can be slightly adjusted or you can remove it if you do not want it When I carry the scooter the second lower hook is in the way and uncomfortable, can I remove it or it must stay? You can remove this hook if you wish without affecting the ride performance. I think the tires are on backwards as the arrows on the side of the tire are directing anticlockwise These arrows are aesthetic only and not indicating the correct direction of the tire.Once the tire thread is pointing forward, you can be sure the tire is the correctly mounted. How do you control its speed? First set your max speed setting, of which there are 3 (you can list the mode settings), then push off and accelerate pushing on the handlebar mounted accelerator and slow by releasing it or by applying the handlebar or fender brake. Must you travel at least 3.7mph? No, once the motor is active, you can travel slower than 3.7mph however the ride may become more unstable and harder to control. The scooter gets more stable with a little more speed, similar to a bicycle. What’s the slowest it will go? We have not officially tested it for the slowest speed possible but as mentioned previously, the slower you go the more unstable and difficult it is to stay balanced on it. But it will go as slow as 1-2mph through careful application of the accelerator without cutting off. what’s the process to get it started moving? The scooter needs to be moving faster than 1.8mph for the motor to turn on, it will not start from a stopped position. You need to start moving like a ordinary kick scooter and then apply pressure to the accelerator. If you are in speed mode 1, the speed will be limited to a maximum of 3.7mph. This is considered walking speed. To stay under 3mph you will have to control the pressure on the accelerator. If you press it fully and hold it there, it will go to 3.7, so you must control the inputs on the accelerator. do the wheels turn if you are walk along side or must you carry it if you are not riding? The wheels will roll freely so there is no need to carry the scooter when you are not using it. We do recommend turning off the power when not using it. This will help save the battery and prevent accidental application of the accelerator.

Yvolution's terms and conditions, security, cookies, copyright, payment and order confirmation. Terms & Conditions SECURITY This website utilizes security standards designed to keep your transactions safe. We are SSL certified for the safety of your information. About SSL Certification: SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and browsers. SSL is designed to secure data passed between the web server and browsers. This website utilizes SSL encryption to protect your data and transactions. We are committed to providing security for your data. You can feel confident that SSL will keep your information safe and secure with your transaction. COOKIES This site needs to place cookies on your PC in order to place and order in the shopping cart. You can turn the cookies off (here). However, doing this means we will not be able to complete the order process. Blocking or otherwise rejecting our cookies, you will not be able to add items to your Shopping Cart and proceed to Checkout. COPYRIGHT All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Yvolve Sports LTD or its content suppliers and protected by UK and international copyright law. The compilation of all content on this site is the exclusive property of Yvolve Sports LTD and protected by UK and international copyright law. PAYMENT AND ORDER CONFIRMATION Payment for orders placed with yvolution.com will be taken once the order has been confirmed. Orders are typically shipped within one working day of the order being placed. Shipping may take up to 7 days depending on your delivery address.

At Yvolution we are Movers n Makers. Born in Dublin and raised in California. We are a team of big kids who never grew up! We spent our childhoods outside on anything with wheels. We believe there is nothing quite like the feeling of adrenaline and the wind in their hair to put a smile on kids faces No Screens, No Phones, Just fun… We Shout Our Brand Message Loud.... We’ve been innovating for over a decade, making award-winning scooters, skates, balance bikes, and Flikers with one goal in mind: to provide the best outdoor experience through wheels for our customers. At Yvolution, we aim for products that are made to provide safety, comfort, fun, and a user-friendly experience for our customers. Whether to give your little ones a sense of freedom, allowing adventures to teens or let adults experience a great commute, our products are here to meet our customers needs and expectations. Creating quality products with specific goals At Yvolution, we believe that improvements are always welcomed, and pleasing our customers, with exceptional and innovative products, is at the core of our goals, so always feel free to share your feedback with our team. You inspire us, and we would love to thank you all for being on this journey with us. There’s a long way to go, and we are together on the journey through wheels. #YvolutionFamily Innovation With Purpose

Shipping policies from Yvolution. Check out how we will deal with shipping your item to you, costs, and delivery window. Shipping Policy DELIVERY INFORMATION U nited States We offer FREE delivery on all orders over 100 USD for mainland USA. We’ll calculate your shipping cost based on the order weight, postcode, and delivery method. As soon as we send your order, we’ll email you with a tracking number so you can keep tabs on your parcel. Shipping times vary depending on the day of the shipment. Standard delivery is from 3 - 5 business days. UK a nd Europe If you wish to purchase a Yvolution product please contact us or go on to your local marketplace. Yvolution is placed across the globe with amazing partners and big retailers. No Shipping We do not offer delivery to the following countries: Federated States Of Micronesia, Puerto Rico, Virgin Islands (US), Marshall Islands, Northern Mariana Islands, Palau American Samoa, Guam, Armed Forces Africa, Armed Forces Americas, Armed Forces Canada, Armed Forces Europe, Armed Forces Middle East, Armed Forces Pacific, Australia and Canada.

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Spare Parts are available on Yvolution. Just contact us filling the form and we will be in touch with the best option for you. Register Wagon SW01 Please fill out the form on this page to register your purchase of the Yvolution Wagon SW01. Your deails will be added and can be accessed to help with any warranty requests, spare part orders or general enquiries about this product. Thank you for purchasing the Yvolution Wagon SW01. Please click here to access the instructional Manual for this product. If you have any additional enquiries or feedback, please email support@yvolution.com and our customer care team will be happy to assist you. First Name Last Name Email Street Address Street Address Line 2 City Region/State/Province Postal / Zip code Country Country Purchase Date Code Phone Submit Thanks for submitting! Check out more... Fliker Pro Now - $125.99 Learner Skates Now - $42.99 Glider Nua Now - $75.99 Velo Junior Now - $59.99

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10 Months - 3 Years Flippa 3N1 $95.99 Plush Rock & Roller $49.99 Twista Learner Skates $42.99 Luna 3N1 $109.99 Stroller Wagon $249.99 Velo Junior $59.99 Plush Balance Bike $69.99 Trike Classic $69.99 Velo Trike $79.99

Trikes It's time to ride, learn, and grow together! Flippa 3N1 $95.99 Trike Classic $69.99 Velo Trike $79.99 Welcome to the world of Yvolution trikes! Our trikes are designed to grow with your child, offering a seamless transition from early riding experiences to mastering balance and coordination. Whether it's the versatile Velo Flippa or our innovative 2-in-1 Velo Trike, each model adapts to your child's developmental needs, ensuring a smooth and enjoyable ride. With features like adjustable handlebars, tool-less transformations, and modes ranging from traditional trikes to balance trainers, our trikes are perfect for kids aged 2 to 5 years. They're not just toys; they're tools for building confidence, honing skills, and creating unforgettable memories. Let's ride, learn, and grow together! It's time to get yours! Choose Yvolution trikes for a journey filled with joy and learning

Kids Scooters Zip into the fun with our scooters, where every ride is a joy-packed adventure! Classic Glider $69.99 Glider Nua $75.99 Neon Flash Multi $79.99 Glider Air $52.99 Luna 3N1 $109.99 Glider Kiwi $52.99 Neon Flash $69.99 Dive into the magic of our award-winning scooters! Three-Wheeled Wonders: Meet the Y Glider Luna, Nua, Kiwi, and Glider Air – the ultimate happiness on wheels! These scooters are perfect for kids aged 3-10, and boast the highest quality craftsmanship and durability. Each model features bright, everlasting LED light-up wheels that flash in white, with no charging required. With superior brakes, wider decks, and bigger wheels, our 3-wheel foldable scooters ensure a smooth, stylish, and safe ride for your little ones. Two-Wheeled Thrill: Introducing the NEON FLASH – our two-wheeled sensation that blends durability with agility. This scooter is all about vibrant colors and exciting modes that let you personalize your ride. Whether cruising during the day or skating under the stars, the motion-powered LED wheels keep the fun rolling with no batteries needed. The super-grip deck and rear brake ensure a safe, comfortable, and easily controlled ride. It's time to scoot around! Get yours!