Frequently asked questions

1 x Charger box with country specific plug 1 x left grip assembly 1 x Right grip assembly 1 x Paper instruction manual 1 x M2 allen key 2 x M2 grub screws 1 x M3 allen key

The maximum speed is 25kmh/15.5mph when in mode #3

Up to 25km/15.5miles* (*depending on riding conditions and riding style) {25km was reached in lab conditions, in a climate controlled environment with a statict load applied}

Puncture proof rubber tyre. Never worry about getting a flat again!

Yes indeed, there are 3 speed settings. You can select your speed setting by double tapping the power button. The setting number will be visible on the screen.01 = Walking speed 6kmh/3.7mph, 02 = 18kmh/11.2mph, 03 = Max speed 25kmh/15.5mph

Not in the traditional sense but The YES incorporates our custom Flexxpress technology which comprises a floating wooden deck which helps cushion bumps in the road as it flexes under load. The EVA grips also dampen shocks which would pass through the wrists with standard grips.

Laminated maple, like a skateboard

Tubular steel

You can turn the lights on by pressing the power button once after the scooter is turned on, press it once again to turn them off

Yes, press the power button 3 times to swap from KM to miles or vice versa.

No, I'm afraid not

Yes it can

No, the tires are not currently available. We advise going to a local scooter seller who may offer replacement tires if you want to change them.

You will notice that the speed may reduce and on steeper inclines the scooter may come to a stop. You can help the scooter on these inclines by using 1 foot to kick along as you would on a standard push scooter

No, the battery cannot be removed so it cannot be taken on a plane

The YES includes a handlebar mounted electronic brake which applies braking force to the front wheel. there is also a rear foot brake which can be applied by standing on the rear fender. When you stand on the rear foot brake, the electronic brake on the front wheel will also engage, so for ultime control we recommend using both brakes in tandon.

Front wheel drive for more control on slippy surfaces

No, currently we do not offer different hardness in the bushing

No, It is a 1 size fits most height

No, the light brightness and angle is fixed

These are standard bike accessory mounting holes for items like a lock, water bottle rack etc for you to choose and use as you wish.

These are for our custom design deck storage accessory - see on our website for availability

unknown currently

The YES is IPX4 rated. An IPX4 designated product will be protected against moisture, condensation, and exposure to the elements such as rain. Weatherproof means the light has been tested to resist splashing water on all sides. The test duration is five minutes, with 10 liters of water splashing the scooter per minute.

The scooter is for 1 person only, please do not ride in tandom as you may be breaking local laws

the handlebar is a 22mm bar and will suit most off shelf grips

If removing the grips, it is best to do so when attached to the scooter so you can get a good grip on parts as you will need to pull them off. First pull out the rubber end cap, then the first rubber ring, the foam grip may be harder to pull off but can be cut off if you are not planning on using it again, then remove the last rubber ring. A new grip designed to fit a 22mm bar will fit .

This is a hanging hook for your shopping bag for example. The height can be slightly adjusted or you can remove it if you do not want it

You can remove this hook if you wish without affecting the ride performance.

These arrows are aesthetic only and not indicating the correct direction of the tire.Once the tire thread is pointing forward, you can be sure the tire is the correctly mounted.

First set your max speed setting, of which there are 3 (you can list the mode settings), then push off and accelerate pushing on the handlebar mounted accelerator and slow by releasing it or by applying the handlebar or fender brake.

No, once the motor is active, you can travel slower than 3.7mph however the ride may become more unstable and harder to control. The scooter gets more stable with a little more speed, similar to a bicycle.

We have not officially tested it for the slowest speed possible but as mentioned previously, the slower you go the more unstable and difficult it is to stay balanced on it. But it will go as slow as 1-2mph through careful application of the accelerator without cutting off.

The scooter needs to be moving faster than 1.8mph for the motor to turn on, it will not start from a stopped position. You need to start moving like a ordinary kick scooter and then apply pressure to the accelerator. If you are in speed mode 1, the speed will be limited to a maximum of 3.7mph. This is considered walking speed. To stay under 3mph you will have to control the pressure on the accelerator. If you press it fully and hold it there, it will go to 3.7, so you must control the inputs on the accelerator.

The wheels will roll freely so there is no need to carry the scooter when you are not using it. We do recommend turning off the power when not using it. This will help save the battery and prevent accidental application of the accelerator.